Borrow

Personal Credit

Learn

SA

Fido Customer Experience Survey

Welcome

‍Thank you for choosing Fido.

We'd love to hear about your experience with our loan application process. This short survey will take just a few minutes to complete and will help us understand what's working well and where we can improve.Your feedback is valuable and will help us serve you better in the future.

1. How did you hear about Fido?

Social MediaFriend or FamilyOnline SearchAdvertisementOther (Please specify)

2. Did you complete the loan application by yourself?

YesNo

3. Which best describes your experience with Fido?

I completed my application and received a loanI started my application but did not complete it

4. Overall, what is your impression of Fido?

Rate from 0 to 10, where:

0 = Very Poor
10 = Excellent

0

1

2

3

4

5

6

7

8

9

10

5. How comfortable were you sharing your personal information (e.g., ID Card) with Fido?

Rate from 1 to 5, where:

1 = Very Uncomfortable
5 = Very Comfortable

1

2

3

4

5

6. Did you have any concerns before sharing your information?

YesNo

7. What concerns did you have? (Select all that apply)

8. How easy was it to create your Fido account?

Rate from 1 to 5, where:

1 = Very Difficult
5 = Very Easy

1

2

3

4

5

9. How easy was it to complete your identity verification (live image)?

Rate from 1 to 5, where:

1 = Very Difficult
5 = Very Easy

1

2

3

4

5

10. How long did it take for you to receive your first loan after completing your application?

ImmediatelyWithin 30 minutesWithin 1 hourMore than 1 hourOther (Please specify)

11. Do you understand the terms and conditions of your loan repayment?

YesNo

12. Did you experience any of the following challenges during your application process? (Select all that apply)

13. Overall, how satisfied are you with your experience using Fido?

Rate from 1 to 5, where:

1 = Very Dissatisfied
5 = Very Satisfied

1

2

3

4

5

14. How confident do you feel about using Fido again in the future?

Rate from 1 to 10, where:

1 = Not Confident at All
10 = Very Confident

1

2

3

4

5

6

7

8

9

10

15. How likely are you to recommend Fido to a friend, family member, or colleague?

Rate from 1 to 10, where:

0 = Not at all likely
10 = Extremely likely

0

1

2

3

4

5

6

7

8

9

10

16. What is the main reason for your recommendation score?

17. What could we do to improve your experience with Fido?

18. Is there anything else you would like to share with us?

8. What was the main reason you did not complete your application?

Registration issuesIdentity Verification issuesDocument upload issuesSlow processing timeDifficulty navigating the appConcerns about sharing personal informationI no longer needed a loanOther

9. What would have made you feel comfortable enough to continue with your application?

10. How likely are you to return and complete your application in the future?

Rate from 1 to 10, where:

1 = Not Likely at All
10 = Extremely likely

1

2

3

4

5

6

7

8

9

10

11. How likely are you to recommend Fido to a friend, family member, or colleague?

Rate from 1 to 10, where:

0 = Not at all likely
10 = Extremely likely

0

1

2

3

4

5

6

7

8

9

10

12. What is the main reason for your recommendation score?

13. What could we do to improve your experience with Fido?

14. Is there anything else you would like to share with us?

Thank you for your feedback!

Your input directly influences the features we build next. Keep an eye on the Fido app for exciting updates coming soon.

Oops! Something went wrong while submitting the form.

CREDIT BUILDER LOAN

A small loan designed specifically to help rebuild your credit.

Features:

Smaller loan amount

Short repayment period

Helps restore your credit profile

Customers who repay successfully may qualify for larger loans again.